Privacy Policy

What information we collect

We may collect the following types of information about you:

a. Personal information: This includes information that can be used to identify you, such as:
i. First name and last name
ii. Email address
iii. Mobile number or landline number
iv. Address

We may collect this information when you contact us through various channels, such as over the phone, email, social media, or in person. 

b. Technical and location information: When you visit our website, we may collect technical information about your device and its usage via cookies—such as your IP address, browser type, and device type. If you have enabled your device to share location data, we may also collect this information. Both types of data are used to enhance your overall experience by improving the functionality and performance of our website.

For more information about cookies, please see our Cookie Policy.

Use of that information

We may use the information we collect for the following purposes:

a. To provide you with the services you have requested: We may use your personal information to generate estimates, quotes, and invoices, as well as to communicate with you regarding your project. This includes sending updates and answering any questions you may have.

b. To improve our services: We may use your information to analyse how our customers use our website and services, enabling us to enhance the quality and performance of our services.

c. To comply with legal requirements: We may need to use and retain certain information about you for record keeping and to meet our legal obligations.

Children's privacy

Our service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18.  If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information from our records.

Sharing of information

We do not sell or share your personal information with third parties for their own marketing purposes. However, we may share your information with third parties in the following legitimate circumstances:

a. Service providers: To provide you with the best possible service, we may share your information with third-party service providers. These providers—such as specialists in trades (e.g., plumbers, electricians, painters, plasterers, tilers) or our suppliers responsible for delivering materials—are contractually required to keep your information confidential and secure. We only share the information necessary for them to perform their designated services.

b. Legal requirements: In some cases, we may be required to share your personal information to comply with legal obligations or to respond to legal processes (e.g., a court order). We may also disclose your data if requested by a law enforcement agency or government authority.

Your data protection rights

Under the General Data Protection Regulation (GDPR), you have the following rights with respect to your personal data:

a. Your right of access: You have the right to ask us for copies of your personal information.

b. Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

c. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

d. Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

e. Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

f. Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond within one month.  You can contact us at gdpr@egcarpentry.com

Data security and retention

We have implemented security measures to safeguard your personal information. However, no method of transmission over the Internet or electronic storage is completely immune to risks; therefore, we cannot provide an absolute guarantee of its security.

We will retain your personal information for the duration of our relationship with you. If our relationship ends, we will continue to retain your personal information for six years to comply with legal obligations (e.g., UK tax legislation), unless a longer retention period is required by law. Throughout this period, your personal information will be securely stored with appropriate measures.

Once the retention period of six years has passed, any personal information that is no longer necessary for the purposes stated in this Privacy Policy will be permanently deleted from our records. Any physical copies of this data will be securely destroyed using shredding or other suitable methods.

Changes to our privacy policy 

We may update our Privacy Policy from time to time. We will post any changes on this page and encourage you to review our Privacy Policy regularly. 

How to complain?